Contact Us

If you are seeking assistance from the Department for yourself or another individual, please contact us via telephone at (850) 414-2000, email at information@elderaffairs.org, or contact form. 

Florida Department of Elder Affairs
4040 Esplanade Way
Tallahassee, FL 32399-7000
Phone: 850-414-2000
Fax: 850-414-2004
TDD: 850-414-2001
Email: information@elderaffairs.org  

To apply for services or obtain information about our programs and services, please click here for your local Elder Helpline number, or you may call the statewide, toll-free Elder Helpline at 1-800-96-ELDER (1-800-963-5337). 

For MEDIA INQUIRIES, email Communications@elderaffairs.org for the Office of Communications. 

For information on how to file a PUBLIC RECORDS REQUEST click here 

For free and confidential health insurance counseling for Medicare beneficiaries, their families, and caregivers through our SHINE (Serving Health Insurance Needs of Elders) Program, call the statewide, toll-free Elder Helpline at 1-800-96-ELDER (1-800-963-5337) or visit the program website here. 

To contact the Senior Legal Helpline, please call 1-888-895-7873, or visit their website. 

To contact the Long-Term Care Ombudsman Program, please call 1-888-831-0404, or visit ombudsman to make a long-term care resident complaint. 

If you would like to submit a complaint against a registered Professional Guardian, you may submit the complaint as follows: via email OPPGcomplaints@elderaffairs.org, by phone, call us at 855-305-3030 or via mail, please send it to the attention of OPPG at: 

Florida Department of Elder Affairs
4040 Esplanade Way
Tallahassee, FL 32399-7000 

Note: Under Florida law, email addresses are public records. If you do not want your email address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing. 

Please report broken links on our web pages via email at information@elderaffairs.org. 

All voice telephone numbers on this website may be reached by persons using TTY/TDD equipment via the Florida Relay Service at 711. 

Contact and email info

Long-Term Care Ombudsman Program
4040 Esplanade Way, Suite 380
Tallahassee, FL 32399-7000 

850-414-2323 or toll-free 1-888-831-0404
Fax: 850-414-2377
Email: LTCOPInformer@elderaffairs.org 

Note: Under Florida law, email addresses are public records. If you do not want your email address released in response to a public records request, do not send electronic mail to this entity. 

For Public Records Requests

Long-Term Care Ombudsman Program
Department of Elder Affairs
4040 Esplanade Way
Tallahassee, FL 32399-7000
Email: ltcoppublicrecords@elderaffairs.org 

For Media Inquiries

Communications
Department of Elder Affairs
4040 Esplanade Way
Tallahassee, FL 32399-7000
Email: communications@elderaffairs.org 

Sign-up to receive the LTCOP newsletter 

 Employment Opportunities

The Florida Department of Elder Affairs offers a variety of job opportunities for individuals who want to make a real impact on people’s lives. Whether you are beginning your professional journey or looking to take the next leap in your career, you have a role to play in helping Florida’s growing elderly population remain healthy, safe, and independent.

Our professionals include human service and healthcare workers, administrators, accountants, program analysts, attorneys, researchers, and compliance experts.

We also offer positions in public policy and outreach, communications, information technology, and more.

For Career Service, Select Exempt Service, or Senior Management Service position classifications, employees are eligible for state employee benefits.

At DOEA, we offer professional growth and continuous learning opportunities to help you reach your fullest potential. We are committed to an environment of collaboration, innovation, and inclusivity.

Ready to join us? Explore advertised vacancies at the DOEA Job Portal and apply today!

Internships

Internships are invaluable opportunities for students and recent graduates to gain hands-on experience in a real-world work environment, and develop essential skills including problem-solving, communication, and technical skills. Internships at DOEA provide significant value to a resume and can open doors to building professional relationships, earning course credit, or obtaining paid positions.

Join Handshake to discover career opportunities with the Florida Department of Elder Affairs.

As one of Florida’s smallest state agencies, volunteerism is a large component to services provided by the Department of Elder Affairs. With the help of our volunteers, the Department and the aging services networks foster an environment where seniors can thrive, grow, and engage in civic opportunities in their community. Through its dedicated corps of volunteers, the Department can be a perfect fit for anyone with a passion for advocacy and helping seniors.

DOEA Volunteer Programs

• Americorps
  A network of national service programs that engage members and community volunteers in intensive service to meet critical needs in education, public health and the environment.
• Long-Term Care Ombudsman Program
  Utilizes volunteers to help improve the lives of Floridians by advocating on behalf of those who live in long-term care settings such as nursing homes, assisted living facilities and adult family care homes.
• Hope Heroes
  You can get involved in Hope Florida – A Pathway to Purpose by becoming a Hope Hero! Hope Heroes volunteer their time and services to help members in their community. The Hope Heroes Program is a collaborative effort, spearheaded by First Lady Casey DeSantis and administered through the Department of Elder Affairs, to fulfil special needs that can’t always be met through traditional means. 
• Respite for Elders Living in Everyday Families – RELIEF
  Offers respite services to caregivers of frail elders and those with Alzheimer’s disease and related dementia.
• Serving Health Insurance Needs of Elders – SHINE
  Provides educational materials and free, unbiased insurance counseling to Florida elders, caregivers and family members.
• DOEA Senior Volunteer Program – Connecting seniors and organizations with volunteer opportunities to enhance the lives of Florida’s elder population.

Volunteer Partnership

• Guardian ad Litem Program – is a network of professional staff and community advocates, partnering to provide a strong voice in court and positive systemic change on behalf of Florida’s abused and neglected children. There are 21 local Guardian ad Litem programs in 20 judicial circuits in Florida.
  Contact Information: 1-866-341-1425
• Senior vs Crime – is a non-profit organization of senior volunteers working to right civil wrongs for Florida seniors and to educate seniors about scam, consumer fraud, con games and other criminal acts. Seniors v Crime is a special project of the Florida Attorney General. The Seniors vs Crime Project is actively seeking volunteers to become Senior Sleuths and help the Project to better protect Seniors from harmful activity.
  Contact Information: 1-800-203-3099
• Volunteer Florida – The Governor’s Commission on Volunteerism and Community Service was established in 1994 by the Florida Legislature to administer grants under the National and Community Service Trust Act of 1993. The Commission grants funds to Florida AmeriCorps and National Service programs; encourages volunteerism for everyone from youth to seniors to people with disabilities; promotes volunteerism for disaster preparedness and response; and helps to strengthen and expand Volunteer Centers in Florida.
• DOEA All Stars Partnership Program – An opportunity for local nonprofit, faith-based, and private sector All Star organizations to join an ever-growing database of community resources to help meet the needs of Florida’s seniors.

Intergenerational Connections

The Department recognizes the projected increase in the number of Florida retirees and the benefits of social interaction between elders and youth. Intergenerational programs are social vehicles that provide unique opportunities for different generations to come together to share experiences, skills, and knowledge that are reciprocally beneficial and foster positive long-term relationships. We partner with schools, civic organizations, and local intergenerational programs to highlight these great opportunities.

For more information about activities, as well as programs for volunteering and intergenerational relationships please contact the Office of Volunteer & Community Services at 850-414-2020.